Leather MacBook & Clutch Bag

Our products are beautifully handmade with love, care and dedication by our incredibly experienced and professional craftsmen in a large factory in Turkiye.

This is why we are sure that you will absolutely love your new product/s, and we are confident that they will last you for a long, long time.

Just for your peace of mind, we are happy to offer a one year warranty from your date of purchase.

• We warrant 1 year from the day a product was bought, to the original purchaser, that our materials and craftsmanship are free from manufacturing defects.

• The warranty does not cover any damages including, but not limited to: misuse or neglect, normal wear and tear, change of mind, over stuffed wallets/products, deformed products by misuse, accidents, exposure to extreme conditions, change of colour, acids, ink, oils, solvents, water or malicious damage (sorry about that). For example: If you put more cards in a wallet than recommended, the leather will naturally stretch out of shape and put undue stress on the stitching and other materials, this is a sample case of no warranty cover.

• This warranty does not cover any claims for incidental or consequential damages in connection with the product.

• In any event, we reserve the right to inspect the item and make a fair judgement as to whether the fault is covered by our warranty. We reserve the right to offer a repair, an exchange for the same item (or “like-for-like” item if the same isn’t available) or a full refund.

Crew Leather Club warranty sits alongside applicable consumer protection law.

Faulty Items:
• In the highly unlikely event that your item has a fault, please email us (with pictures, if applicable) and we can provide you with a returns address label so you can send the item back to us.

• We strongly suggest you properly package your item and that you use a tracking/signatory postage service which has adequate insurance cover for the item/s that you are posting, as regrettably we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your proof of postage.

• Once we receive the item, we can quality check the product, and if it is deemed that the item is faulty, we will either send you a replacement item or issue a refund (including P&P costs) for you.

How do I make a claim?
In the extremely unlikely event that your goods develop a fault, please email us at support@crewleather.com with some pictures and details, this will help us speed things up and help out in the best possible way.

SHIPPING
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RETURNS PROCEDURE Before sending the goods back to us, please take note of the following considerations:
• Goods must be unused, in resalable condition, in its original condition and packaged appropriately. We may require a proof of purchase.
• Returns will be processed within 3 working days upon receipt in our returns office.
• Please ensure you post the goods back to us within 30-calendar days from the date of receipt. We are a small independent brand and receiving the goods in a timely manner is crucial to our business.
• Kindly note that customers are responsible for return postage costs and duties (sorry about that.. we are working to change this in the future).
• If return duties are to be paid, we will pay them on our end and deduct these from your refund after speaking with you.
• All returns must be sent back in its original reusable packaging. If you don't have it, please send it back in a similarly sized package as the one sent originally and let us know the dimensions so that we can give you the correct quote. If you happen to send your return back in a different package we will readjust the quotation and refund you the correct amount. This is because couriers charge per volumetric weight, so sending a package in a very big box may vary the final courier costs.
• All goods returned to us must comply with the terms and conditions, as well as the returns procedure; otherwise we reserve the right to return the item/s back to you at your own expense.
• When issuing a refund, please allow a minimum of 5 working days for the money to be issued back into your account from our refund notification date. Refunds are issued via original method of payment only.
• Customised items and promotional orders are non-refundable unless faulty.
• We strongly suggest you pack your return appropriately and use a tracking/signatory postage service, which has adequate insurance cover for the item/s that you are posting, as regrettably we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your "proof of postage" if you decide to use a non-tracked service.
• We reserve the right to issue you a partial refund when the value of the item has been decreased for inadequate packaging or false claims.